Return the goods
Our policy lasts for 30 days. If it has been more than 30 days since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several items are exempt from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept items that include intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
Gift cards are available
Downloaded software products
some health and personal care items
In order to complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are allowed (if applicable)
books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or opened vinyl records
Any item not in original condition, damaged or missing parts for reasons not at fault on our part
Any item returned more than 30 days after delivery
refund (if applicable)
Once your return has been received and inspected, we will send you an email informing you that we have received your returned item. We will also notify you of the approval or denial of the refund.
If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original form of payment within a certain number of days.
Delayed or lost refunds (if applicable)
If you haven't received your refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Next contact your bank. It usually takes some processing time before a refund is issued.
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit equal to the value of the return. A gift certificate will be mailed to you upon receipt of the returned item.
If the item was not marked as a gift at the time of purchase, or if the gift giver mails the order to themselves and gives it to you at a later date, we will issue a refund to the gift giver who will know about your return.
You will be responsible for the shipping costs of returning the item. Shipping charges are non-refundable. If you receive a refund, return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your replacement product to reach you may vary.
If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.